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Terms and conditions



Rental Electrical Car Kigali Ltd- Terms and Conditions

Welcome to Rental Electrical Car Kigali Ltd!

These Terms and Conditions (“Terms”) govern your use of our electric car rental services (“Services”). By using our Services, you agree to be bound by these Terms.

  1. Driver Eligibility:
  • You must be at least 18 years old and possess a valid driver’s license for the vehicle you are renting.
  • You may be subject to additional qualification checks based on your location and vehicle type.

  1. Reservations and Payment:
  • Reservations can be made online or through our mobile app.
  • You must provide a valid payment method to reserve a vehicle.
  • You are responsible for all charges associated with your rental, including the rental fee, mileage charges (if applicable), taxes, and any additional fees incurred during the rental period (e.g., parking violations, tolls).

  1. Vehicle Use:
  • You are responsible for operating the vehicle safely and in accordance with all traffic laws and regulations.
  • Smoking and pets are strictly prohibited in the vehicle.
  • You may not use the vehicle for any illegal activity or in a manner that could damage the vehicle.

  1. Insurance:
  • Our rental rates include basic insurance coverage.
  • You may be offered optional additional insurance coverage for a fee.
  • We recommend reviewing the insurance details before your rental.

  1. Damage and Loss:
  • You are responsible for any damage to the vehicle that occurs during your rental period, unless covered by insurance.
  • You are also responsible for any loss of the vehicle.
  • In the event of damage or loss, you must immediately notify Rental Electrical Car Kigali Ltd.

  1. Refueling and Charging:
  • Electric vehicles are charged, not refueled.
  • We recommend returning the vehicle with a minimum charge level as specified in the rental agreement.
  • Additional fees may apply for returning the vehicle with a low charge.

  1. Cancellation Policy:
  • Please refer to the separate Cancellation Policy document for details on cancellation timelines and associated fees.

  1. Dispute Resolution:
  • Any disputes arising from these Terms will be resolved through the laws of Rwanda in the matter.

  1. Modifications to Terms:
  • Rental Electrical Car Kigali Ltd reserves the right to modify these Terms at any time.
  • We will post any changes on our website.

  1. Contact Us:
  • If you have any questions regarding these Terms, please contact us at +250784357451 or hello@ecarskigali.com


Rental Electrical Car Kigali Ltd – Cancellation Policy

We understand that plans can change. This policy outlines the cancellation terms for your Rental Electrical Car Kigali Ltd electric car rental.

  • Cancellations made more than 48 hours before your scheduled pick-up time: No cancellation fee will be charged. You will receive a full refund of any pre-paid charges.
  • Cancellations made between 48 hours and 24 hours before your scheduled pick-up time: A cancellation fee of half of one day booking of the type of car booked will be charged. You will receive a half refund of the 1st day and any pre-paid charges.
  • Cancellations made within 24 hours of your scheduled pick-up time: A cancellation fee of one rental day will be charged.
  • No-shows: If you do not pick up the vehicle at your reserved time without notification, you will be charged the full rental fee.